Service Center / Call Center

Advanced Technology Solutions for Optimized Service Management

The ICS Intelligence-driven approach throughout a project’s lifecycle has resulted in a multitude of successful turnkey deliveries in the public, private and commercial sectors. From mission-critical facilities to multi-site, multi-phase mega projects, ICS seamlessly turns a client's vision into futureproof buildings and advanced infrastructure.

Our clients trust ICS to deliver a full range of services throughout a project’s lifecycle from initiation to detailed planning to design and engineering solutions, through construction management and commissioning to continuous support in operations and maintenance services. We leverage our position as a leading technology and innovative solutions provider, combined with decades of experience in planning, designing and building the most complex and critical structures to deliver end-to-end solutions tailored to our clients’ needs.

We specialize in complex projects such as construction of Healthcare Cities, Mission Critical Facilities for Defense and Mass Transit Industries, Industrial and Manufacturing facilities. We adopt the latest technologies to truly redefine the construction concept into one integrated process for a successful and timely delivery of the most advanced buildings and infrastructure.

ICS Construction capabilities are built on our experience of delivering the most complex buildings and infrastructure solutions for demanding government authorities, and healthcare, mass transit and industrial clients around the world.

ICS has a successful tract record of accomplishments, meeting our clients’ most complex challenges and delivering construction projects in harsh environments, accelerated schedules and budget constraints. Our experienced and dedicated teams, global presence, and broad partnerships along with proven quality management principles, help us to meet and exceed our client’s expectations, statutory and regulatory requirements. 

ICS collaborative approach seamlessly integrates all stakeholders to work in alignment with each other for the benefit of the end user. Throughout the entire process we utilize traditional and emerging technology, such as artificial intelligence, predictive analytics and IoT networking, to drive efficiency, mitigate risks and minimize project costs. All of these facets combined with our unique heritage as an ICT/IT company affords ICS a tremendous advantage in the construction industry, which is the capability to design and build futureproof advanced infrastructure and intelligent buildings solutions. 

Quick Insights

Over 20 Years of Experience
Turnkey Call Center and Help Desk Solutions
Customer Self-Service Portals
Integration of AI, Analytics and Automation
Clients Include: WMATA, ATF, FBI, DHA
Key Partners: Salesforce, InContact, Dell, Oracle, Tableau, BMC

SOLUTIONS FROM THE LEADING IT PROVIDER

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

SOLUTIONS FROM THE LEADING IT PROVIDER​

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool. 

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool.

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • IVR Integration 
  • Virtual CRM
  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

CLIENT SOLUTIONS

At a Glance