CUSTOMER ENGAGEMENT
ICS Delivers the Most Advantageous IT Solutions
SOLUTIONS FROM THE LEADING IT PROVIDER
End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.
Key Areas of Expertise:
- IVR Integration
- Virtual CRM
- Call Center Modernization
- Call Center Design
- Real-Time Performance Analytics
SOLUTIONS FROM THE LEADING IT PROVIDER
End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.
Key Areas of Expertise:
- IVR Integration
- Virtual CRM
- Call Center Modernization
- Call Center Design
- Real-Time Performance Analytics
HELPDESK SOLUTIONS
Efficient, Scalable and Customizable
- Real-Time Performance Analytics
- Management Oversight
- On-site or Off-site
- Business Community
- Disaster Recovery
Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool.








HELPDESK SOLUTIONS
Efficient, Scalable and Customizable

- Real-Time Performance Analytics
- Management Oversight
- On-site or Off-site
- Business Community
- Disaster Recovery
Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool.







HELPDESK SOLUTIONS
Efficient, Scalable and Customizable

- IVR Integration
- Virtual CRM
- Real-Time Performance Analytics
- Management Oversight
- On-site or Off-site
- Business Community
- Disaster Recovery
Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool.







CLIENT SOLUTIONS
At a Glance

Centralized Service Center for 3 Data Centers

Multimedia Regional Customer Call Center

WAN Helpdesk Operations

Customized Integrated Solutions
