CUSTOMER ENGAGEMENT

ICS Delivers the Most Advantageous IT Solutions

SOLUTIONS FROM THE LEADING IT PROVIDER

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics
Download brochure

SOLUTIONS FROM THE LEADING IT PROVIDER​

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics
Download brochure

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool. 

Download brochure
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HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool.

Download brochure
InContact - Square
Salesforce-logo-seeklogo.net
TableauLogo
DellLogo
BMCRedemdyLogo
ServiceNow
oracle-logo-vector

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • IVR Integration 
  • Virtual CRM
  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

Download brochure
InContact - Square
Salesforce-logo-seeklogo.net
TableauLogo
DellLogo
BMCRedemdyLogo
ServiceNow
oracle-logo-vector

CLIENT SOLUTIONS

At a Glance

DHA-900

Centralized Service Center for 3 Data Centers

Full ITIL v3 ITSM service desk tier 2 and 3 support services to conduct technical analysis, rapidly resolve insidenets, and proactively plan changes
metro-900

Multimedia Regional Customer Call Center

From routine troubleshooting to complex requiring an interface with client applications and databases.
ATF-900

WAN Helpdesk Operations

7/24 networks problems troubleshooting and and tracking of all incoming calls and emails.
Maryland

Customized Integrated Solutions

Multiple channel interactions including live call, emails, chats, and online requests directed from the client’s website.
fbi

FBI 24x6x365 Support Service Desk

Networks, security and applications, VPN administration, configuration, firewall maintenance, and management.