CUSTOMER ENGAGEMENT

ICS Delivers the Most Advantageous IT Solutions

SOLUTIONS FROM THE LEADING IT PROVIDER

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

SOLUTIONS FROM THE LEADING IT PROVIDER​

End-to-End Customer Interaction Solutions Utilizing the Latest in Cloud Based Services

ICS has been supporting federal agencies and transit system authorities in multiple disciplines, including technical helpdesks and technologically advanced call centers. We merge our capabilities in Artificial Intelligence (AI) and Intelligent Automation in the Cloud to provide integrated solutions that prevent operational interruptions, optimize engagements and enhance the overall customer experience.

Key Areas of  Expertise: 

  • IVR Integration
  • Virtual CRM
  • Call Center Modernization
  • Call Center Design
  • Real-Time Performance Analytics

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool. 

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and utilize SalesForce CRM as our management tool.

HELPDESK SOLUTIONS

Efficient, Scalable and Customizable

  • IVR Integration 
  • Virtual CRM
  • Real-Time Performance Analytics
  • Management Oversight
  • On-site or Off-site
  • Business Community
  • Disaster Recovery

Selected Partners. We partner with InContact for Automated Call Distribution and Integrated Voice Response, and SalesForce CRM is our selected management tool. 

CLIENT SOLUTIONS

At a Glance