About ICS:

About ICS

Active Contract Vehicles and Schedules

  • GSA Multiple Award Schedule:
    – IT Professional Services (SIN 54151S)
    – Health IT Services (SIN 54151HEAL)
  • GSA STARS II (8a)
  • Seaport-NxG
  • WMATA Communications Cable Improvement IDIQ

Washington Metropolitan Area Transit Authority (WMATA)

ICS continue delivering solutions to advanced multimedia regional call center to provide personalized services for Digital Era citizens. In 2014, we pioneered the introduction of cloud solutions for the SmarTrip Regional Customer Service Center (RCSC) – a first ever for WMATA’s RCSC. For the next 7 years ICS successfully advanced cloud customer contact solutions for WMATA and built upon this foundation to deliver innovations comprising of inContact for the ACD and IVR, Salesforce Service cloud as the CRM, and Tableau for reporting and performance visualization.

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