As government relies more heavily on IT to conduct its business, the demands for IT support increase.

Today’s Help Desks are no longer being viewed as a simple telephone number for questions but rather viewed as a Service Desk to include problem, change, configuration and asset management. There is a growing need for the next generation service desk to move from a reactive approach to problems, to a proactive analytical view to evaluate past incidents and trends in order to identify ways to prevent these and related problems from occurring. Many clients are not leveraging their Service Desk to its fullest potential or making the best use of the operational services available to them. An assessment can help determine what opportunities exist to optimize, integrate and/or enhance your existing Service Desk support.

Help Desk Support

ICS provides managed services for all end-user devices, including but not limited to:

• CCTV systems and networks
• Monitoring workstations
• Remote surveillance laptops
• Video capture printers
• Image scanners
• Multi-functional devices
• Blackberries

ICS also provides Tier 1 through Tier 3 technical support, on a 24/7/365 basis, using a high-tech, low-touch approach to resolving user issues. ICS provides desktop support and asset management for all end user devices, including:

• Workstations
• Laptops
• Printers
• Scanners
• Multi-functional devices
• Blackberries.

Additionally, we provide services for both remote/home-users and users located in Federal buildings.