ICS advances customer success by delivering unique best-value solutions, consulting services, and technologies that meet our clients’ mission-critical needs – anytime and anywhere- and we create added value through quality, innovation, and partnership.
COER uses a successful approach for recruiting, motivating and retaining highly qualified personnel. As a dynamic and growing IT services company, COER has experienced growth and high customer satisfaction, as a result of one overriding factor – the quality of our workforce. It is why we operate as ONETeam based on heroes and heroines.
Their constituents and customers benefit directly from the work ICS performs and through the products, solutions and services we help deploy.
August 11, 2014, Vienna, VA: ICS has successfully rolled out its premier call center solution servicing more than 2000+ customers per day of operations. Call center agents are successfully managing their service calls with extremely negligible wait times, where per call wait times are trending further downward.
Washington Metropolitan Area Transit Authority (WMATA) has recently awarded ICS Nett, Inc. (ICS) a multimillion dollar, multi-year Regional Customer Service Center (RCSC)/Call Center contract to support over two million customers that use SmarTrip® and CharmCard systems.
ICS is pleased to announce the successful completion of the appraisal to achieve Capability Maturity Model Integration Level 3 for Development (CMMI-DEV).
Major General (Ret.), Gale S. Pollock for being awarded the National Association of Professional Women’s VIP Woman of the Year award for 2013-2014 on January 19, 2014.
The U.S. Federal Bureau of Investigation (FBI) has recently awarded ICS Nett, Inc. (ICS) a five year Blanket Purchase Agreement (BPA) Information Technology Engineering Services Contract (ITES) and the Information Technology Task Order Contract (ITOC).
On December 18th 2013, ICS celebrated its tenth anniversary since it’s founding in 2003.
ICS’ Transportation Division Receives New CCTV Award from MARTA July 29, 2013, Vienna, VA: ICS’ Transportation Division is pleased to announce the award of a groundbreaking contract by the Metropolitan Atlanta Rapid Transit Authority (MARTA). The contract includes engineering and installation services for CCTV cameras across the MARTA system that will significantly improve public safety […]